Frequently Asked Questions
Q: What's your return policy?
We want you to love your paddle! If you're not totally happy, you can return it within 30 days for a full refund or exchange. Email us at hello@letlivepickleball.com with your order number and we'll help you out!
Q: How long does shipping usually take?
We're as excited as you are for you to receive your paddle! Shipping typically takes 3-5 business days within the USA. If there are any delays, we'll keep you in the loop.
Q: Do you offer warranty on your pickleball paddles?
Yes, we do! Our paddles come with a one-year warranty against manufacturing defects. Play with peace of mind! Send us an email at hello@letlivepickleball.com with your order number and we'll get you squared away!
Q: Can I change my order after I've placed it?
We'll do our best! If your order hasn't been shipped yet, we can certainly make changes. Just contact us at hello@letlivepickleball.com as soon as possible because we pride ourselves on shipping orders very quickly.
Q: Do you ship internationally?
At the moment, we only ship within the USA. But we're looking to expand our horizons, so stay tuned!
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and several other payment methods. Choose whatever works best for you!
Q: How can I get in touch for support?
We're here for you! Reach out to us at hello@letlivepickleball.com and our friendly team will assist you with any questions or concerns.
Q: Do you offer any discounts or promotions?
We love a good deal! Sign up for our newsletter to stay updated on special promotions and discounts.
Q: Can you tell me more about the paddles' materials and specs?
Absolutely!
Surface: Toray Carbon Fiber Surface for greater control and shot precision and a granular paint finish to protect the surface and enhance spins.
Core: Honeycomb Polymer - a lightweight and durable material that provides maximum control and flexibility.
Edge Guard: TPU (Thermoplastic Polyurethane) - a melt-processable thermoplastic elastomer having characteristics of plastic and rubber. Properties: durability, flexibility, tensile strength, high load bearing capacity.
• Dimensions: 15.75” H x 7.8” W
• Weight: 7.8 oz
• Grip Length: 5 in
• Thickness: 13 mm core, paddle thickness is 16mm